Returns, Refunds & Warranty Policy

At Maximum Animal Health, we want every customer — and every horse — to feel supported and looked after. While we stand by the quality of our products, we recognise that issues can occasionally occur, and we are committed to resolving them fairly and promptly.

---

1. Returns & Replacements

If you are not satisfied with your product or believe it is not performing as expected, you may request a replacement.

To qualify for a replacement, we may ask for reasonable proof of the issue, such as:

• Photos or videos

• Batch number details

• A brief explanation of the problem

If approved, we will send you a new replacement product at no cost.
This includes situations where:

• The product arrives damaged

• The wrong item was sent

• There appears to be an issue with product performance or quality

---

2. Refunds

If you prefer a refund instead of a replacement, we follow standard EU consumer protection guidelines.

You are eligible for a refund if:

• The request is made within 14 days of receiving your order

• The item is returned to us (unless faulty, in which case return may not be required)

Refund process:

1. Contact us at wmhorsesbv@gmail.com with your order number and details of the issue.

2. If a return is needed, we will provide the return address and instructions.

3. Once the product is received and inspected, we will issue the refund to your original payment method.

Please note:

• Shipping costs are non-refundable unless the product was faulty or incorrect.

• Refunds may take 3–7 business days to show depending on your bank or payment provider.

---

3. Warranty / Quality Guarantee

All Maximum Animal Health products come with a 30-day quality guarantee.

We guarantee that your product will:

• Arrive undamaged

• Match the description on our website

• Be safe, sealed, and within its use-by date

• Meet the quality standards expected from our brand

If any of the above conditions are not met, we will:

• Replace the product free of charge, or

• Offer a refund where appropriate

This guarantee does not cover:

• Damage caused by improper storage

• Misuse of the product

• Results that vary due to individual horse differences (as supplements impact horses differently)

However — if you have a genuine concern, we will always do our best to resolve it fairly.

---

4. How to Start a Return, Refund, or Warranty Claim

Please email us at wmhorsesbv@gmail.com with:

• Your full name

• Order number

• Description of the issue

• Photos or batch details if relevant

We will respond within 1–2 business days and guide you through the next steps.